Quality Improvement


Quality Improvement concepts present both a challenge and an opportunity to enhance the quality of services provided though the Los Angeles County Department of Mental Health. The Quality Improvement program supports the Local Mental Health Plan (LMHP) and is mandated by the Performance Contract with the State Department of Mental Health. As a shared responsibility with its providers, the LMHP holds a continuing commitment to maintain and improve the quality of its services delivery system. It is the function of the Quality Improvement Program to support this commitment by establishing processes for continuous improvement of services. The LMHP Quality Improvement Work Plan focuses on each of the following areas:

  • Service Accessibility
  • Service Delivery Capacity
  • Beneficiary Satisfaction
  • Clinical Issues
  • Continuity of Care
  • Provider Appeals

Additionally, Performance Improvement Project (PIP's) are developed and implemented for identfied priority problems that impact the mental health status, functional status or satisfaction of consumer and/or family members.



Cultural Competency (CCU)
CCU DataLink#1
CCU DataLink#2
CCU DataLink#3
Underserved Cultural Communities (UsCC)
African/African American
American Indian / Alaska Native
Asian/Pacific Islander
Eastern European / Middle Eastern
Latino

QI Work Plan Goals
CY 2016
CY 2015
CY 2014
CY 2013
CY 2012
CY 2011
CY 2010
CY 2009
CY 2008
CY 2007
QI Evaluation Reports
CY 2015
CY 2014
CY 2013
CY 2012
CY 2011
CY 2010
CY 2009
CY 2008
CY 2007
State & County Performance Outcomes
CY 2016 May Report
CY 2015 May Report
CY 2014 April Report
CY 2013 Report
County Performance Outcomes Feb 2012 Survey Report
CY 2012 Report
CY 2009 Report
CY 2008 Report (Executive Summary Only)
CY 2008 Report
Test Calls 2017
Test Calls Survey CY 2017
Test Calls Study Report 2016
Test Calls Study Report 2015
Test Call Policy/Procedure CY 2017
Test Call Schedule CY 2017
Test Call Memo CY 2017
Test Call Crisis Scenarios CY 2017
Test Call Non-Crisis Related Scenarios CY 2017
Test Call Guidelines CY 2017
Quality Management
FY 16-17 EQRO Annual report
FY 15-16 EQRO Annual report
CalMHSA PEI TTACB Webinar – RAND
SA QI Project Summary Report, CY 2014 - Family Engagement and Inclusion
Test Calls Study Report 2013
Quality Improvement Tools
Incubation Training Academy Basic Course
QI Handbook - June 2010
QI Status Report
Sixteen State Study on Mental Health Performance Measures 2003
Quality Improvement Council and Committes
Department Council Minutes
Countywide Children’s QIC

Cultural Competency Sub-Committee
Service Area Quality improvement Committees Meeting Directory

 

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